Online counselling questions, answered

The first session is really just a chance for us to meet and get to know one another. We’ll talk gently about what’s brought you here and what you’re hoping for, and there’s no pressure to share more than you feel ready to. It’s also a chance for you to get a feel for whether it feels like the right fit, and feeling a little nervous beforehand is completely normal.

There’s no set number, as everyone is different. Some people come for a few weeks to work through something specific, while others value having a regular space over a longer period. We’ll keep checking in about what feels helpful for you, and you’re always free to take a break or stop whenever you feel ready. You’re never tied in.

It often comes down to who you feel most drawn to. Sherry tends to work with stress, low mood, relationships, self-esteem and past experiences, while Jack focuses on life changes, direction, confidence and coaching. If you’re not sure, just send us a general enquiry and we’ll help you find the right fit, and it’s absolutely fine to change your mind later.

Not at all. Therapy isn’t only for moments of crisis. It can also give you space to reflect, understand yourself and work through everyday challenges before they become more difficult. No problem is too small, and you don’t need to have everything figured out before getting in touch.

Sessions take place over a private video call, so you can talk with us from wherever you feel most comfortable, usually your own home. It works much like meeting in person: the same warmth, attention and care, just without the journey. Most people find it feels surprisingly natural once they’ve settled in.

Not much at all: a quiet, private space where you won’t be interrupted, a phone, tablet or laptop, and a reasonably steady internet connection. It helps to give yourself a few calm minutes beforehand to settle, but there’s nothing else you need to prepare.

Often, yes. We’re based in the UK, but sessions are held online by private video, so you’re welcome to join from wherever you are as long as we can speak together in English. Suitability and availability can depend on your location and circumstances, so if you’re unsure whether we can work with you, please ask before booking rather than after, and we’ll always give you a straight answer.

Just get in touch through our contact page and let us know a little about what you’re looking for. We’ll reply to arrange a first session at a time that suits you. There’s no obligation, and you’re very welcome to ask any questions before you decide.

Our current fees are set out in full on the Fees & Sessions page, so you’ll always know what to expect before we begin. When you get in touch we’ll confirm how payment works and keep everything clear and upfront. There are no hidden costs.

All our fees are in pounds sterling (GBP), and that’s the amount you’ll be charged. If your card was issued outside the UK, your bank or card provider will convert it, and any conversion or international transaction fee is set by them rather than by us, so it’s worth checking with them if you’d like to know the exact amount beforehand.

We understand that life is unpredictable and things sometimes come up. If you need to rearrange or cancel a session, just let us know as early as you can so we can offer the time to someone else, and we’ll always try to find another slot that works for you.

Please don’t wait for a session. Our service is not an emergency service, and we can’t offer urgent or out-of-hours support. If you are in the UK and need help now, call 999, or contact Samaritans free at any time on 116 123. If you are somewhere else, please use your local emergency number or nearest urgent mental-health service. If you are not in immediate danger but things feel very difficult, contacting your doctor or a local crisis line is a good next step.

What you share is treated confidentially, with a small number of important exceptions relating to safety, safeguarding and legal obligations, for example if there were a serious risk to your safety or someone else’s. We would always aim to talk these through with you, and the limits of confidentiality are explained before or during your first session. You’re welcome to ask us anything about this at any time.